FAQ'S
General Questions
What is Cowboy English?
Cowboy English is one of the most advanced and popular platforms for one-on-one online English education, providing full support in Türkiye. It offers services of the same quality as its international competitors, while presenting the most affordable pricing for students in Türkiye.
What Courses Do You Offer?
We offer Speaking Lessons, General English, Kids English, Business English, IELTS, TOEFL, and other General Exams.
Do You Offer Free Trial Lessons?
Yes, we offer 15 minutes free trial, tailored to the individual needs and desires.
Can I Choose/Change My Instructor?
Yes, you can review our instructors' profiles and choose or change the instructor who best fits your learning style and schedule.
Do You Have Foreign Instructors?
Yes, we have a diverse list of both foreign and Turkish instructors.
How Is Lesson Scheduling?
We offer two types of programs: Daily and Fixed. With the Daily plan, you can work flexibly with various instructors at different times. The Fixed program allows you to progress regularly with the same instructor. You have the right to change instructors in both programs.
How Can I Start?
Choose the most suitable instructor from our various options, create your schedule as either daily or fixed, and purchase the package to start your lessons immediately.Click here to get started!
Courses and Content
How Long Does Each Lesson Last?
Each lesson lasts 40 minutes.
How Are Lessons Conducted?
Lessons are conducted one-on-one online, fully customized to your needs by our certified language instructors.
How Long Is a Package?
Our packages typically range from 1 to 12 months. We offer both intensive and light programs to fit your schedule.
Can I Receive a Certificate?
Yes, upon successful completion of the course, you will receive a certificate.
Are Materials Included in the Education?
Yes! By purchasing any package, you gain access to all educational materials.
Can I Speak Directly With My Instructor?
Yes, thanks to our modern interface, you can communicate directly with your instructor while keeping your contact information secure.
Courses and Content
How Is Pricing?
Do You Offer Installment Options?
Yes, we offer installment options of 3, 6, 9 months on credit card payments.
Can I Pay by EFT/Bank Transfer?
Yes, you can receive our company's corporate bank account details from our support line and make the transaction.
Can I Receive an Invoice?
Yes, we can issue an invoice under your name.
Technical Support
If I Introduce a Friend to the platform, Is There Any Advantage for Me?
Absolutely! Depending on the package your friends choose, you may be eligible to receive between 1 and 3 complimentary lessons.
Can I Freeze My Subscription?
Yes, depending on your package type, you can freeze your lessons for 30, 60, or 90 days.
What Is Your Refund Policy?
We can process your refund request only if it is received within 14 days from date of purchase. Refunds are valid exclusively for uncompleted lessons and will be calculated considering deductions related to legal obligations and any applicable fees.
What Happens If I Miss a Lesson?
Depending on the package you choose, you can reschedule between two to fifteen lessons in urgent situations. For details, please refer to our pricing plan.
How Do I Keep Track of My lessons?
Our system automatically tracks your attendance and generates reports. You can access your attendance record through the student panel.
What Do I Need for the Classes?
To participate in classes, you will need a computer or mobile device with a stable internet connection, camera, and microphone.
How Can I Reach Technical Support?
For any assistance, you can reach our technical support team through our website.